Privacy policy

Alteraw is committed to protecting your privacy. All personal information you provide during registration is used (i) to process your order(s); (ii) to contact you regarding a particular transaction; or (iii) to contact you about new products, features or special promotions. The information you enter will not be disclosed to any outside organization or third party. If you do not wish to receive such communications, you may remove yourself from the mailing list by logging into your account and opting out of the mailing list.

LINKS

Alteraw may provide you with links and references to other sites, but we are not responsible for the content of those sites and shall not be liable for any damages or injury arising from that content.

COOKIES

"Cookies” are used to help us gather general information and save user defined preferences. This helps us to enhance and personalize your shopping experience with Alteraw. You can delete saved cookies from your browsing history at any time or set your computer to disable cookies. Unless you have adjusted your settings to refuse cookies, our system will use cookies when you are browsing and shopping on our website.

MISCELLANEOUS

This site is controlled and operated by Alteraw LLC. Alteraw reserves the right to make changes to the information on this site and the services described therein, at anytime without notice.

YOUR CONSENT

By visiting Alteraw, you are accepting and consenting to these practices and conditions.

PAYMENT

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

RETURN

If for any reason you're not satisfied with your purchase, online purchases can be returned for store credit or exchange within 7 days of receipt.  Returned merchandise must be unworn and include all original tags and packaging.  We do not accept returns on final sale items.  Items at or below 40% discount are to be considered final sale.

To return an item for store credit or exchange please write us at office@alteraw.com to request a return authorization number.  

RETURN AUTHORIZATION

Please state the reason for return and specify whether the return is for exchange or store credit.  If you choose exchange please specify the item you wish to exchange for so we can reserve it for you.  We will issue a return authorization number that must be clearly written on the outside of the returned package.  Packages shipped without a return authorization number may be denied at our discretion.  Please note that original shipping costs are non-refundable. 

RETURNS PROCESS

Returns must be shipped at the buyer’s expense except in instances when the item received was not what was ordered.  Returns should be securely packaged and shipped by a reputable courier with tracking number and insurance.  We will not accept returns for items that are lost or damaged.  International returns are subject to customs fees which may be deducted at our discretion.  For international returns please declare “returned goods of no commercial value” on all customs forms.

Please return goods to:

ALTERAW
ATTN: RETURNS
123 S FIGUEROA ST
LOS ANGELES, CA 90012
UNITED STATES

To make an EXCHANGE, please order the item you want as a new purchase, and allow 5 — 10 business days for us to process your return.

Please contact our client service team by emailing office@alteraw.com with further questions. All items marked SALE are final and are not eligible for return or store credit.

ORDER CHANGES & CANCELLATION

Alteraw is not able to alter or cancel orders once they have been placed. Refused packages are subject to a restocking fee.

SALE PRICE ADJUSTMENT POLICY

Alteraw offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to your Alteraw account in the form of a store credit. Please be aware that the exact style and size of an item must be available for purchase when request is made. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.

PRICE MATCH POLICY

Alteraw will match the price of non-sale styles available on other websites. Found a better price elsewhere? Please email us a link and we'll adjust your order and match the price. The exact style, color and size must be available at the lower price when submitting the request. Style must be represented on a website located and shipping from within the United States which sells clothing in US dollars.

RETURNS ON SPECIAL ORDERS

All special orders and items made to order are non-refundable. A 50% deposit is required when placing a special order and is non-refundable.

Any questions regarding our return policy can be answered by emailing office@alteraw.com

CONTACT

For questions about your order, please email us at office@alteraw.com with your order number in the subject line.

For general inquiries, please email us at office@alteraw.com or call us at +1 (212) 203 2053

We are available to assist you Monday through Saturday between 10am — 6pm, Sunday between 12pm — 6pm, Pacific Standard Time.

INSTAGRAM

FACEBOOK

PRESS INQUIRIES

If you are a member of the press and would like information about Alteraw or interested in featuring Alteraw in an editorial, please send an email to office@alteraw.com  with PRESS INQUIRY in the subject line.

EMPLOYMENT OPPORTUNITIES

If you are interested in working at Alteraw or carrying out an internship with us, please send an email to office@alteraw.com  with EMPLOYMENT in the subject line and we will contact you.